Skip to main content

​
Quick Solutions

​
Bot Not Responding

If the bot isn’t responding:
  1. Send /start to reset the conversation
  2. Restart the Telegram app
  3. Check out Discord announcements for maintenance notifications.
If commands aren’t working:
  • Be more specific with asset names (use BTC, ETH, SOL)
  • Include amounts and order types clearly
  • Check for typos in commands
  • Try simpler phrasing
  • Ask: "How do I [your goal]?"

​
Wallet Connection Problems

Wallet won’t connect:
  1. Ensure wallet app is updated
  2. Try different wallet (MetaMask, Trust, Rabby)
  3. Connect to Arbitrum, Ethereum, or Hyperliquid network
  4. Attempt connection via desktop computer / laptop
Can’t sign message:
  • Make sure wallet is unlocked
  • Check you’re on the correct network
  • Try refreshing the connection
  • Restart wallet application
  • Use a different device if available

​
Trading Issues

Orders not executing:
  • Verify sufficient balance
  • Check market is open/available
  • Ensure correct asset symbol
  • Try smaller position size
  • Check for maintenance periods
Funds not showing:
  1. Wait 5 minutes for updates (if just bridged)
  2. Ask bot: "Refresh my balance"
  3. Contact support if persistent

​
Mini App Issues

​
Loading Problems

App Won't Load

Restart app, check internet connection

Slow Performance

Close other apps, use WiFi, update Telegram to latest version

Charts Not Working

Disable ad blockers, turn off your VPN if you are actively using it

Orders Failing

Make sure you have sufficient balance and are not using a VPN

​
Mobile Issues

PWA Installation Issues:
  • iOS: Use Safari, not Chrome
  • Android: Enable “Add to Home Screen” in browser settings
  • Clear browser cache before installing
  • Restart device after installation
Notifications not working:
  • Make sure bot is not muted in Telegram

​
Account & Security Issues

​
Access Problems

Lost Telegram account:
  • Your funds remain safe on Hyperliquid
  • Access funds directly via your wallet
  • Referral earnings may be forfeited
  • Follow Telegram account recovery process
If you lose access to your Telegram account and have unclaimed referral rewards, we offer a retrieval service for a fee. Contact us.

​
Bridge & Funding Issues

​
Deposit Problems

1

Check Transaction

Verify transaction was sent from correct wallet and network
2

Wait for Confirmations

Bridge transactions can take 2-10 minutes depending on network
3

Check Network Status

Verify Arbitrum and Hyperliquid networks are operational
4

Contact Support

If funds missing after 30 minutes, contact support with transaction hash

​
Withdrawal Issues

Withdrawal Troubleshooting
  • Pending Withdrawals: Wait up to 10 minutes for processing
  • Failed Withdrawals: Check destination address and network
  • High Fees: Network congestion may increase costs
  • Stuck Transactions: Contact support with transaction details

​
Getting Help

​
Self-Service Options

  1. Bot Help: Ask "Help me with [issue]"
  2. Command Reference: Use /help for command list
  3. Status Check: Ask "Is everything working?"
  4. Balance Refresh: Say "Update my balance"

​
Contact Support

Discord Community

Join our Discord for live community support, or open a ticket

Bot Support

Message the bot with “Support” for direct assistance

​
What to Include When Reporting Issues

  • Clear Description: Explain what you were trying to do
  • Error Messages: Include any error text you received
  • Steps Taken: List what you tried before contacting support
  • Device Info: Mention if using mobile or desktop, and operating system / browser
  • Transaction Details: Include relevant transaction hashes
Most issues resolve quickly with basic troubleshooting. For persistent problems, our support team is available through Discord!