Support
Troubleshooting
Solutions for common Perpsbot issues and problems
Quick Solutions
Bot Not Responding
Bot Issues
Bot Issues
If the bot isn’t responding:
- Send
/startto reset the conversation - Restart the Telegram app
- Check out Discord announcements for maintenance notifications.
Command Issues
Command Issues
If commands aren’t working:
- Be more specific with asset names (use BTC, ETH, SOL)
- Include amounts and order types clearly
- Check for typos in commands
- Try simpler phrasing
- Ask:
"How do I [your goal]?"
Wallet Connection Problems
Connection Failed
Connection Failed
Wallet won’t connect:
- Ensure wallet app is updated
- Try different wallet (MetaMask, Trust, Rabby)
- Connect to Arbitrum, Ethereum, or Hyperliquid network
- Attempt connection via desktop computer / laptop
Signature Issues
Signature Issues
Can’t sign message:
- Make sure wallet is unlocked
- Check you’re on the correct network
- Try refreshing the connection
- Restart wallet application
- Use a different device if available
Trading Issues
Order Failures
Order Failures
Orders not executing:
- Verify sufficient balance
- Check market is open/available
- Ensure correct asset symbol
- Try smaller position size
- Check for maintenance periods
Balance Issues
Balance Issues
Funds not showing:
- Wait 5 minutes for updates (if just bridged)
- Ask bot:
"Refresh my balance" - Contact support if persistent
Mini App Issues
Loading Problems
App Won't Load
Restart app, check internet connection
Slow Performance
Close other apps, use WiFi, update Telegram to latest version
Charts Not Working
Disable ad blockers, turn off your VPN if you are actively using it
Orders Failing
Make sure you have sufficient balance and are not using a VPN
Mobile Issues
Mobile App Problems
Mobile App Problems
PWA Installation Issues:
- iOS: Use Safari, not Chrome
- Android: Enable “Add to Home Screen” in browser settings
- Clear browser cache before installing
- Restart device after installation
Notification Issues
Notification Issues
Notifications not working:
- Make sure bot is not muted in Telegram
Account & Security Issues
Access Problems
Lost Access
Lost Access
Lost Telegram account:
- Your funds remain safe on Hyperliquid
- Access funds directly via your wallet
- Referral earnings may be forfeited
- Follow Telegram account recovery process
If you lose access to your Telegram account and have unclaimed referral rewards, we offer a retrieval service for a fee. Contact us.
Bridge & Funding Issues
Deposit Problems
1
Check Transaction
Verify transaction was sent from correct wallet and network
2
Wait for Confirmations
Bridge transactions can take 2-10 minutes depending on network
3
Check Network Status
Verify Arbitrum and Hyperliquid networks are operational
4
Contact Support
If funds missing after 30 minutes, contact support with transaction hash
Withdrawal Issues
Withdrawal Troubleshooting
- Pending Withdrawals: Wait up to 10 minutes for processing
- Failed Withdrawals: Check destination address and network
- High Fees: Network congestion may increase costs
- Stuck Transactions: Contact support with transaction details
Getting Help
Self-Service Options
- Bot Help: Ask
"Help me with [issue]" - Command Reference: Use
/helpfor command list - Status Check: Ask
"Is everything working?" - Balance Refresh: Say
"Update my balance"
Contact Support
Discord Community
Join our Discord for live community support, or open a ticket
Bot Support
Message the bot with “Support” for direct assistance
What to Include When Reporting Issues
- Clear Description: Explain what you were trying to do
- Error Messages: Include any error text you received
- Steps Taken: List what you tried before contacting support
- Device Info: Mention if using mobile or desktop, and operating system / browser
- Transaction Details: Include relevant transaction hashes